Privacy policy

 

At The Pause Room, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you visit our store or website, we may collect the following information:

  • Personal Details: Name, email address, phone number, and delivery address.

  • Transaction Data: Details about the products you purchase and payment confirmations (we do not store full credit card details).

  • Technical Data: Your IP address and browsing behavior via cookies to improve your shopping experience.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Processing and delivering your orders.

  • Communicating with you regarding your purchases or inquiries.

  • Sending marketing updates (only if you have opted in).

  • Complying with South African legal and tax obligations.

3. Sharing Your Data

We do not sell your personal information. We only share data with trusted third parties necessary to run our business, such as:

  • Courier Services: To deliver your orders to your door.

  • Payment Gateways: To securely process your transactions.

  • IT Support: To maintain our website security.

4. Data Security

We take all reasonable technical and organizational measures to secure your personal information from unauthorized access, loss, or disclosure.

5. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct or update any out-of-date or incorrect information.

  • Object to the processing of your data or request that we delete it.

6. Contact Us

If you have any questions about this policy or how we handle your data, please contact our Information Officer:

The Pause Room 19 Lowestoft Street, Paarden Eiland, 7405

Cape Town

Email: hello@thepasueroom.co.za